Senior Technical Program Manager, AI-Powered Network Planning, Network Planning Solutions

Job description

Have you ever wondered what it takes to make millions of complex global interactions feel effortless? We are looking for builders who are obsessed with the 'how' behind perfect customer experience to join Network Planning Solutions. Here, you’ll do more than just develop software; you’ll create 'delight' by delivering exactly what our customers need, right when they need it. If you’re ready to turn complex technical hurdles into intuitive human experiences, you’ve found your team. Network Planning Solutions architects and orchestrates Amazon’s customer service network of the future. By building AI-native solutions that continuously learn, predict and optimize, we deliver seamless customer experiences and empower associates with high-value work - driving measurable business impact at a global scale. As a Sr. Technical Program Manager, you will own the roadmap that makes this vision real. Operating at the intersection of Engineering, Science, and Product, you will architect AI-Native capabilities that continuously learn, predict, and optimize. You will lead cross-functional partners to deploy end-to-end orchestration solutions that redefine our global network. Key job responsibilities - Lead end-to-end delivery of AI-enabled forecasting and capacity optimization initiatives that proactively anticipate customer needs and network demand. - Partner with Engineering, Science, and Product teams to…