Customer Support Specialist - Mandarin/English (Based in Tokyo) , Account Health Support
Amazon · Tokyo, Japan · Investigation & Loss Prevention
About this role
Amazon is hiring a mid-level Support Engineer in the services function based in Tokyo, Japan.
- Role
- Support Engineer
- Function
- services
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Tokyo, Japan
- Work mode
- On-site
- Department
- Investigation & Loss Prevention
- Posted
- Feb 10, 2026
More roles at Amazon
Job description
from Amazon careers亞馬遜致力於成為地球上最以客戶為中心的公司。在這裡人們可以找到和發現他們想在網上購買的幾乎任何物品。通過為客戶提供更多他們想要的選擇，既低廉的價格、廣泛的選擇和購物的便利，亞馬遜持續成長，成為一個世界級的電子商務平台。如今，超過 50% 的亞馬遜總銷量來自第三方。在賬戶狀況支持團隊內的賬戶支持專員是亞馬遜和我們的第三方業務合作夥伴（賣家）之間的主要接口。我們致力於為在亞馬遜平台上銷售的賣家提供世界一流的支持。我們努力在賣家意識到可能存在問題之前預測其需求，並提供解決方案，幫助我們的第三方業務合作夥伴更好地為其客戶服務。 職位描述：賬戶狀況支持專員 地點：東京 語言要求：英語和華語 輪班要求：（視業務需求而定）輪班包括週末和假日，每週全職40小時，日本時間上午8點至下午8點之間進行9小時的輪班，包含一小時的用餐休息時間 賬戶狀況支持部門專員必须依靠判斷來計劃和實現目標，並且將在經理有限的監督下工作。專員必须用個人的解決問題和分析能力來驗證賣家的複雜交易和賬戶問題。成功的專員须具备高度的軟技能、擁有感同身受的能力，並能夠在快節奏的環境中取得成效。因为大部分的決策都是在沒有指導和高度準確性的情況下做出的，所有應徵者都將以分析和客戶服務為導向。 如果成功成為賬戶狀況支持部門專員，您將與銷售人員、部門管理人員、風險分析師和其他公司員工進行頻繁的書面和口頭溝通，以實現您的目標。您將通過電話和電子郵件與我們的第三方賣家互動，目的是指導和幫助他們處理與賬戶健康相關的问題。您一天中多達 70% 的時間可能是呼入和呼出電話聯繫。當您與賣家溝通時，如果遇到指標不佳或暫停前級別的情況，您需要能夠重定向困難的對話。 Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Today, more than 50% of Amazon's total unit sales come from third-party selection. The Account Support Specialist within the Account Health Support team acts as the primary interface between Amazon and our third-party business partners (Sellers). We obsess over providing world-class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, and provide solutions to help our third-party business partners better serve their customers. Position Description: Account Support Specialist Location: Tokyo Language Requirements: English Mandarin Shift Requirements: Rotating shift, including weekends and public holidays. Full-time of 40 hours per week, 9-hour shift between 8 am and 8 pm (Japan time) with one hour of meal break. The AHS Specialist position relies on judgment to plan and accomplish goals and will work under very limited supervision of the Manager.…