Release of Information (ROI) Specialist, Amazon One Medical Customer Care

Job description

from Amazon careers

At Amazon One Medical, we strive to deliver the highest level of patient-centered care in healthcare, and we need exceptional, talented, and motivated individuals to help us achieve this goal. If you're passionate about enhancing the healthcare experience for our patients, this is your chance to make a meaningful difference.

We value the trust our patients place in us. Our Medical Records team plays a crucial role in maintaining this trust by ensuring patients have proper access to their health information. The Medical Records Specialist is responsible for the timely and accurate processing of medical records requests from various sources, including patients, their authorized representatives, healthcare providers, and other organizations. This role also involves facilitating responses to patients' rights requests related to medical records, as outlined by HIPAA and other federal and state privacy laws. Beyond handling requests, Medical Records Specialists perform a range of administrative tasks associated with health information to support Amazon One Medical's services.

The ideal candidate for this position is someone who excels in organization, demonstrates meticulous attention to detail, and can effectively manage deadlines. This individual should thrive in a team environment, feeling comfortable both receiving and providing feedback across organizational boundaries. The right person for this role views challenging situations as opportunities for growth and approaches them with enthusiasm and a willingness to learn. By combining these qualities, Medical Records Specialists contribute significantly to maintaining the trust between Amazon One Medical and its patients while ensuring the efficient and compliant management of vital health information.

This is a full-time, hourly, in-person position based at the Amazon One Medical Customer Care Center in Tempe, AZ.

Key job responsibilities
- Access and prepare medical records as required for patients, authorized representatives, internal staff, and external organizations.
- Stay up-to-date with medical records and health information release regulations (e.g., HIPAA) to ensure accurate processing.
- Perform administrative tasks such as answering phones, faxing and emailing confidential information, and using basic computer systems.
- Provide excellent customer service both internally and externally.


A day in the life
Your day will be dynamic and purposeful, focusing on processing medical record requests with precision and care. You'll collaborate with patients, healthcare providers, and internal teams to facilitate accurate and timely health information management.


About the team
We are a dedicated group committed to transforming healthcare experiences. Our team values transparency, collaboration, and patient-centered service. We work together to streamline medical record processes and support the broader mission of delivering exceptional healthcare.

Basic Qualifications

- - A minimum of 6 months of experience processing medical records requests in compliance with HIPAA policies OR at least 1 year of in-depth back-end administrative experience in a patient-centered role within a multi-state primary healthcare company.

Preferred Qualifications

- Can demonstrate strong attention to safety and ability to follow detailed procedures
- - Excellent written and verbal communication skills.
- - Comfortable typing, navigating the internet, and using multiple software systems.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.

USA, AZ, Tempe - 24.00 - 27.00 USD hourly