Software Development Manager, Devices & Services Trust CX Innovations

Job description

About the Team Amazon's Devices Services Trust CX Innovations team is building the future of responsible AI for consumer devices. We deliver privacy-first, accessible, and trustworthy AI experiences that millions of customers use daily across Amazon's device ecosystem—including Alexa, Echo, and other ambient computing products. Our mission is to ensure that as we push the boundaries of generative AI innovation, we maintain Amazon's high bar for customer trust, privacy, inclusion, and accessibility. Role Overview We are seeking an exceptional Software Development Manager to lead multiple engineering teams building the foundational systems and consumer-facing features that enable trustworthy AI experiences at scale. You will partner closely with Product, Design, Legal, Policy, and Research teams to drive the technical strategy and execution for privacy-preserving AI architectures, responsible AI frameworks, and accessibility features that set the standard for consumer AI products. This is a high-impact leadership role where you'll build and scale engineering teams tackling complex technical challenges at the intersection of AI innovation and customer trust—balancing performance with privacy, building explainable AI systems, and creating guardrails that protect customers while enabling delightful experiences. You will be responsible for establishing technical standards, driving architectural decisions, and developing engineering leaders who can navigate the…