Retail Lead Associate (Reduced-Time), Customer Experience Operations
Amazon · Maple Grove, MN · Fulfillment & Operations Management
About this role
Amazon is hiring a junior-level Customer Experience Specialist in the services function based in Maple Grove, MN. The role typically asks for 1+ years of relevant experience.
- Role
- Customer Experience Specialist
- Function
- services
- Level
- junior
- Track
- Individual contributor
- Employment
- Part-time
- Location
- Maple Grove, MN
- Work mode
- On-site
- Experience
- 1+ years
- Department
- Fulfillment & Operations Management
- Posted
- Dec 15, 2025
More roles at Amazon
Job description
from Amazon careersPay starts at $21.30 per hour with benefits available. Reduced Time Hours: Average work between 30-39 hrs per week. This role requires open availability Tuesday-Saturday between 2:45pm and 9:15pm. As a Retail Lead Associate, you will be the face of Amazon and contribute to the culture based on customer obsession, trust, respect, integrity, continuous learning, and fun. You possess strong attention to detail, the ability to quickly prioritize tasks, the willingness to learn new things, and a commitment to delighting our customers. You will assist with customer service operations and floor leader responsibilities. Key job responsibilities - Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team. - Utilize inventory management systems to scan, process, and count product. - Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate. - Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices. - Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture. - Work with a manager…