senior services Customer Experience Specialist ic · Posted Oct 24, 2025
$214,100 – $289,700
USD per year

About this role

Amazon is hiring a senior-level Customer Experience Specialist in the services function based in New York City, NY. The posting calls out experience with AWS, Agile, Cloud Computing. Compensation is listed at $214,100–$289,700 per year.

Role
Customer Experience Specialist
Function
services
Level
senior
Track
Individual contributor
Employment
Full-time
Location
New York City, NY
Department
Project/Program/Product Management--Technical
Posted
Oct 24, 2025

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Job description

from Amazon careers

AWS Training Certification is looking for an experienced technical program management (TPM) leader who is passionate about transforming education. We're seeking an experienced TPM leader to drive successful product launches, beta programs, and go-to-market strategies. This role will serve as the central coordinator between Engineering, Product, Marketing, Sales, and Customer Success teams to ensure seamless product releases and maximum impact. The successful candidate must have exceptional problem-solving skills, strong business judgement, deep technical understanding, and demonstrated experience influencing both internally, and externally at all levels as well as proven ability to execute both strategically, and tactically. This position requires a candidate who is customer focused with a passion for new, ambiguous, industry-defining projects. Key job responsibilities Key Responsibilities: • Program Management: - Develop and maintain comprehensive product launch schedules and roadmaps - Create and track program milestones, dependencies, and critical paths - Identify and manage risks, creating mitigation strategies proactively - Lead cross-functional meetings and drive decision-making processes • Product Launch Management - Orchestrate end-to-end product launch activities across all departments - Coordinate launch materials, and customer-facing collateral - Establish launch metrics and track success criteria • Beta Program Management - Design and execute beta programs with key customers -…

This is an excerpt. Read the full job description on Amazon careers →
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