senior services Customer Experience Specialist ic 7+ yrs Phd's · Posted Oct 15, 2025
$218,800 – $295,900
USD per year

About this role

Amazon is hiring a senior-level Customer Experience Specialist in the services function based in Seattle, WA. The posting calls out experience with AWS, LLMs, Computer Vision, Reinforcement Learning and roughly 7+ years of relevant work. Listed education preference: a Ph.D. or equivalent. Compensation is listed at $218,800–$295,900 per year.

Role
Customer Experience Specialist
Function
services
Level
senior
Track
Individual contributor
Employment
Full-time
Location
Seattle, WA
Experience
7+ years
Education
Ph.D. preferred
Department
Applied Science
Posted
Oct 15, 2025
AI Summary
Sr. Manager of Applied Science leading AI/ML research teams at AWS Supply Chain to develop GenAI and agentic AI solutions for enterprise applications. Requires PhD in Computer Science or ML, 7+ years applied research experience with 3+ years people management, and strong publication record in top-tier conferences.

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Job description

from Amazon careers

The AWS Supply Chain organization is looking for a Sr. Manager of Applied Science to lead science and data teams working on innovative AI-powered supply chain solutions. As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Are you excited about developing state-of-the-art GenAI/Agentic AI based solutions for enterprise applications? As a Sr. Manager of Applied Scientist at AWS Supply Chain, you will bring AI advancements to customer facing enterprise applications. In this role, you will drive the technical vision and strategy for your team while fostering a culture of innovation and scientific excellence. You will be leading a fast-paced, cross-disciplinary team of researchers who are leaders in the field. You will take on challenging problems, distill real…

This is an excerpt. Read the full job description on Amazon careers →
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