ICQA Escalation Specialist

Amazon · Jeddah, Saudi Arabia · Administrative Support

mid Operations Manager ic · Posted Oct 15, 2025
Skills
SQL

About this role

Amazon is hiring a mid-level Operations Manager based in Jeddah, Saudi Arabia. The posting calls out experience with SQL.

Role
Operations Manager
Function
operations
Level
mid
Track
Individual contributor
Employment
Full-time
Location
Jeddah, Saudi Arabia
Department
Administrative Support
Posted
Oct 15, 2025
AI Summary
Escalation Specialist acts as liaison between Customer Service and ICQA/Operations teams, analyzing and resolving operational issues impacting customers. Researches stuck shipments, customer complaints, and process errors while conducting deep dives to identify trends and prevent defects. Requires strong analytical skills and understanding of Amazon fulfillment operations.
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Job description

from Amazon careers

Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Operations is at the heart of Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history. Role: Tier III - Escalation Specialist role in ICQA The ICQA team is seeking an excellent individual who is interested in becoming an Escalation Specialist. The Escalation Specialist reports into the local ICQA organization and is a key link between FC’s and the Customer Service. He/She analyzes and solve operation issues that may have impact on Customer and acts on Customer issues to solve them and prevent further defects. Escalation Specialists holds responsibilities specific to the different Fulfillment Center areas to connect them for quick problems resolution. He/She will have the drive to develop him/herself and enhance existing skills and knowledge and meet targets and productivity expectations in line with company goals. Responsibilities - Act…

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