senior services Customer Experience Specialist ic · Posted Jun 30, 2025
$199,200 – $269,500
USD per year

About this role

Amazon is hiring a senior-level Customer Experience Specialist in the services function based in Seattle, WA. The posting calls out experience with AWS, Microservices, Backend Development, Cloud Computing. Compensation is listed at $199,200–$269,500 per year.

Role
Customer Experience Specialist
Function
services
Level
senior
Track
Individual contributor
Employment
Full-time
Location
Seattle, WA
Department
Project/Program/Product Management--Technical
Posted
Jun 30, 2025
AI Summary
Principal Product Manager leading AWS Training & Certification Skill Builder product strategy and vision. Owns comprehensive product roadmap, customer experience, and marketing strategy while partnering with engineering, science, and field teams. Requires exceptional problem-solving, deep technical understanding, and proven ability to influence at all organizational levels.

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Job description

from Amazon careers

AWS Training Certification is looking for an experienced product leader who is passionate about transforming education on behalf of Amazon and its customers. As the Principal Product Manager for the AWS Training and Certification Skill Builder products, you will be responsible for the comprehensive product and marketing strategies that work backwards from the customer, considering learners at all skill levels and across all walks of life. You will envision new ways to solve customer problems, provide innovative learning experiences across modalities, and enable our customers to solve challenging business problems by upskilling their workforce. You will own defining Skill Builder product vision and strategy through deep understanding of customer needs and creative solutions that stay ahead of innovations in learning. You will also work across a team of product managers to align our overall product roadmap and promotions/offers strategy in partnership with product, program, and technology teams. You will work closely every day with developers and scientists to design and create services and technologies that support delightful learning experiences. This role works closely with executive leaders, engineering, science, and customers, and partners with AWS Field and Service teams to enable customers to innovate with AWS technology. The successful candidate must…

This is an excerpt. Read the full job description on Amazon careers →
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