Program Manager, RBS - Vendor Consultant Program

Job description

from Amazon careers

About Amazon.com
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

About Our Business
Vendor Consultant Program in Amazon RBS organization is to own operational business metrics and associated tasks for JP AVS vendors. These include business metrics that require minimal financial judgement or commercial negotiations needed. We aim to deliver this through a dedicated team of vendor consultants, who will act as the primary owner of business metrics for their assigned set of vendors. Our primary customer is our vendors, who subscribe to the AVS service with the intent to get a customized service that will augment their growth on Amazon. To be able to delight our customer, we will aim to provide a high-quality service that exceeds our vendor’s expectations by driving their growth on Amazon by improving metric performance.

About the Role
Program Manager: Program Manager in Vendor Consultant Program will be responsible for VCP new model launch in JP by partnering with Japan Retail Product Family POCs and WW VCP teams. You will manage business growth for some of the most influential Selling Partners (vendors) on Amazon, ensuring Selling Partner satisfaction with the program through a high level of service and service standards. This role will partner with Worldwide stakeholders, partnering teams, Vendor Consultants, Brand Specialist to establish and streamline services, define top business problems, program roadmap, identify new opportunities, through influencing stakeholders and leading solution building.


Key job responsibilities
As a Program Manager in Retail Business Services (RBS), you will be responsible for Vendor Consultant Programs transformation in JP, by partnering with Japan Retail Product Family POCs and WW VCP to ensure VCP new model launch in JP successfully。You will manage business growth for some of the most influential Selling Partners (vendors) on Amazon, ensuring Selling Partner satisfaction with the program through a high level of service and service standards. This role will partner with Worldwide stakeholders, partnering teams, Vendor Consultants, Brand-owners to establish and streamline services, define top business problems, program roadmap, identify new opportunities, through influencing stakeholders and leading solution building.

Key Performance Areas:
• Program plan and delivery management independently in a dynamic environment
• Influence stakeholders and drive alignment on program priorities, goals and roadmap
• Identify new opportunities to initiate sub-programs
• Influence stakeholders priorities and roadmap
• Make trade-off decisions and understand when and how to escalate appropriately
• Develop solutions and lead implementation
• Advocator and practitioner of using technology to solve business problem.

Basic Qualifications

- 5+ years of experience in service delivery, operations, or project management, with the ability to thrive in a fast-paced, metrics-driven environment。Account management background is preferred
- At least 3 years of experience in complex metrics management, or in managing complex projects
- Exceptional written and oral communication skills in Japanese, and strong reading and writing skills in English
- Strong communication and leadership abilities
- Able to work effectively in an ambiguous, dynamic, and fast-paced "internet-speed" environment with tight deadlines
- A genuine passion for delivering an outstanding customer experience
- Exceptional skills in data manipulation and analysis
- High attention to detail with a proven ability to manage multiple, competing priorities simultaneously

Preferred Qualifications

- Experience in leading large, cross functional projects
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

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