About this role

Amazon is hiring a mid-level Logistics Coordinator in the operations function based in Virtual, India. The posting calls out experience with React and roughly 1+ years of relevant work. Listed education preference: a bachelor's degree or equivalent.

Role: Logistics Coordinator
Function: operations
Level: mid
Track: Individual contributor
Employment: Full-time
Location: Virtual, India
Experience: 1+ years
Education: Bachelor's degree
Department: Supply Chain/Transportation Management
Posted: Jul 7, 2026

AI Summary

Mid-level Logistics Coordinator for Amazon's Executive Customer Relations team handling escalations, root cause analysis, and systemic improvements. Responds to leader inquiries, communicates across departments, and identifies process/technology failures. Requires 1+ years customer service experience, strong analytical skills, and flexible shift availability in 24/7 environment.

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Job description

from Amazon careers

Executive Customer Relations (ECR) team manages IN trans related escalations for rescue, root causing and medium/long term systemic changes. The team manages multiple programs such as INOPS VPI, ECR email escalations and customer rescue programs.
The team liaises with stakeholders across the IN Network to develop proactive rescue mechanisms, solutions and systemic fixes around the opportunities identified through root cause analysis to improve customer experience.

Key job responsibilities
Respond to inquiries from leaders, in addition to resolving contacts (received through escalation channels).
Communicate effectively and professionally with CS and non-CS departments.
Work on a detailed root cause analysis.
Recognize systemic and quality concerns contributing to poor customer experiences and communicate to appropriate stakeholders.

A day in the life
You will address customer issues by rescuing the customer but also by identifying and measuring root cause of the customer's experience failure and presenting your findings and recommendations to right stakeholders who can fix process or technology that caused customer defect.

Basic Qualifications

- Experience working with customers with a passion for delivering exceptional service, or experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Experience in English-language communication skills, both written and verbal
- 1+ years of customer service experience, or Bachelor's degree in management, business administration, economics, engineering, marketing
- Work flexible shifts including nights, weekends, or holidays in a 24/7/365 environment
- Can work proactively and independently, meet deadlines, and deliver on projects and tasks
- Experience handling administrative details independently, while exercising good judgment in keeping team members adequately informed
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in managing and troubleshooting network and experience working with customers with a passion for delivering exceptional service

Preferred Qualifications

- Experience handling confidential information and maintaining professionalism in dealing with senior executives, or experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround
- Knowledge of Microsoft Office Suite (Excel, Word, SharePoint, and PowerPoint)
- Prior experience in Customer Service

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