Sales & Operations Execution Manager, Global RAD Operations , OTS - Global RAD Operations

Job description

from Amazon careers

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, innovative, and driven leaders. If you would like to help us build the place to find and buy anything online, this is your chance to make history and be involved in growing our business by leading and supporting operational planning at a global scale. The Rapid Asset Deployment (RAD) organization within Tech – Supply Chain is growing globally to improve our responsiveness to our customers.

Tech – Supply Chain manages all IT infrastructure and end-user equipment deployed across Amazon's network globally. The team is responsible for providing end-to-end solutions that power the physical fulfillment of our customers' orders, including management of new site launches across the globe that directly support shipping packages to millions of Amazon.com customers. RAD is the physical warehouse network that fulfills these orders, handling the hands-on preparation, deployment, and recovery of IT equipment at scale.

The Sales & Operations Execution Manager owns the execution planning function for Global RAD Operations, serving as the critical bridge between demand planning and site-level execution. This role translates WHAT gets fulfilled into WHERE to fulfill, HOW to staff, and WHEN to execute across the RAD network. The primary focus is managing the execution of supply to meet demand by developing robust and standardized processes across a global network of warehouses. The S&OE Manager will build and operate the three core pillars: weekly operational planning cycles, execution support for order resolution, and long-term capacity programs that ensure the network can absorb future demand proactively rather than reactively.


Key job responsibilities
- Own and operate the end-to-end GRO S&OE function, running weekly operational planning cycles that produce executable site-level plans with volume allocation and labor requirements
- Own the end-to-end S&OE process: translate S&OP outputs into executable short-term supply plans, monitor execution against the plan, and drive rapid resolution of gaps (e.g., demand spikes, supply disruptions, capacity constraints)
- Lead network-level level-loading, distributing volume to available capacity and preventing node overloading while maintaining target buffer capacity (20%) across all sites
- Drive structured resolution of unfulfillable orders by partnering with Supply Chain Planning, Procurement, and site operations to clear blockers and convert demand fulfillable status
- Manage the capacity program across three horizons: current capacity (0-90 days), committed capacity (30-180 days), and potential capacity (6-24 months) to trigger investment decisions based on demand thresholds
- Coordinate regional operations planners covering North America and Rest of World, ensuring consistent planning cadence and output quality across all regions
- Maintain process path baselines and engineered standards that convert volume forecasts into labor hour requirements and capacity models
- Drive measurable improvements in forecast-to-plan accuracy, unfulfillable conversion rates, and reduction of reactive overtime and expedited freight costs

A day in the life
We are looking for an S&OE Manager based in the US who can operate at the intersection of demand translation, execution planning, and capacity investment. This role will be the single point of accountability for converting demand plan into executable site-level operations that deliver 95% On-Time Ship performance while eliminating the reactive posture driving annual inventory failure costs and premium labor expenses down.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children can use. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Basic Qualifications

- 6+ years of supply chain experience
- Experience using data and metrics to determine and drive improvements
- Bachelor's degree in supply chain management, operations, engineering, analytics or related field
- Expertise in Master Production Scheduling (MPS), inventory optimization, and scheduling. Proficiency with ERP systems and Advanced Planning & Scheduling tools.

Preferred Qualifications

- Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Proven track record of building planning functions (capacity planning, labor modeling, or network optimization) from the ground up and establishing operational cadences

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TN, Nashville - 103,900.00 - 148,400.00 USD annually