Sr. Customer Delivery Manager (Enterprise), Global Enterprise Services

Job description

from Amazon careers

Amazon Leo is building the world's most advanced satellite broadband network to deliver fast, affordable connectivity to underserved communities and enterprise customers around the globe. Global Enterprise Services (GES) is the customer-facing organization that ensures enterprise customers realize the full value of Amazon Leo's connectivity solutions.

As a Senior Customer Delivery Manager (CDM) in GES, you are the customer's single point of contact from contract signature through production deployment. You own the onboarding execution - translating what was sold into what gets delivered, on time, with the customer fully operational. CDMs coordinate across Product, Engineering, Operations, Field Support, Customer Delivery Engineers, system integrators, and customer IT teams to deliver predictable deployment outcomes.

This is not a sales role. You are the execution owner who builds lasting customer relationships through transparent communication and reliable delivery. You will manage complex, multi-site deployments across enterprise verticals including energy, maritime, aviation, and telecom - developing onboarding plans, driving milestone execution, managing escalations, and conducting structured handoffs to post-deployment support teams.

The ideal candidate brings strong program management skills, experience with complex technical deployments in enterprise settings, and the ability to build trust with customer executives through consistent delivery. You are comfortable navigating ambiguity in a fast-moving startup environment and can drive operational rigor without sacrificing speed.

This position may require access to export-controlled information (ECI) subject to EAR and ITAR. Final employment decision is contingent upon satisfactory completion of export control screenings and obtaining any necessary export licenses or approvals, based on nationality, citizenship, and other factors considered by applicable export control regulations.

Key job responsibilities
Develop and execute project-specific onboarding plans mapping contract deliverables, timelines, resource requirements, success criteria, and risk mitigation strategies

Coordinate and lead Customer Onboarding Kickoff Meetings with Business Development, Solutions Architecture, and customer stakeholders - establishing workstream owners, timelines, and reporting cadence

Orchestrate cross-functional execution across Product, Engineering, Operations, contract processing, Customer Delivery Engineers, Field Support Providers, system integrators, and customer IT teams

Track deployment progress and velocity across multiple concurrent customer engagements; surface blockers early and drive resolution through escalation

Provide structured customer communication (weekly/bi-weekly status reports) managing expectations through transparency

Coordinate workstream execution including Assisted Ordering, Leo Console setup, Network Integration, site activation, and acceptance testing

Create and deliver Project Closeout Packages for handoff to post-deployment support teams; conduct post-activation reviews and establish baseline KPIs

Mentor junior CDMs on deployment methodology, stakeholder management, and operational rigor

Contribute to the development of standardized onboarding playbooks, templates, and process improvements

Identify patterns across engagements to improve onboarding velocity and reduce time-to-first-invoice

About the team
As a member of Global Enterprise Services (GES), you will be joining the Customer Delivery (CD) team, a customer-facing regional group of experts that serves as the technical execution engine behind all B2B direct customers.

Basic Qualifications

- Speak, write, and read fluently in French
- Speak, write, and read fluently in English
- Bachelor's degree in Computer Science, Engineering, a related field, or equivalent experience
- Experience in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs
- Experience in hands-on infrastructure, troubleshooting, systems administration, networking, DevOps or applications development
- Experience leading cross-functional teams to deliver products and projects on tight deadlines
- Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
- Experience with customer relationship management, especially C-suite level customer engagement
- Experience with operational troubleshooting across two or more of: networking, back-office integration, wireless telecommunications (satellite or cellular), cloud integration, field support management

Preferred Qualifications

- Experience in process improvement
- project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2)
- Experience building launch readiness frameworks, standard work, playbooks, and scalable deployment mechanisms across multiple concurrent sites, or experience in similar environments
- Experience with AWS services or other cloud offerings
- Additional language capability: German, Italian, Spanish, Portuguese, Arabic, or Russian
- Experience in satellite, telecommunications, or connectivity infrastructure deployment within European markets
- Experience with European telecom operators, broadcast media, or energy sector customers
- Familiarity with multi-country regulatory environments (telecom licensing, GDPR, data residency)
- Familiarity with SD-WAN, network integration, telecom backhaul, or RF optimization

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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