Content Assistant, Amazon

Job description

from Amazon careers

1. The primary responsibility of the role is to perform analysis, quality checks on digital content of the e-book and to identify errors as well as validating errors reported by various systems and customers.
2. The role will require the candidate to quickly understand the e-book content quality standards, operation workflow tools and other supporting tools.
3. Associate needs to continuously adapt to and learn the new features of various tools and systems. -Associate has to follow SOP to catch errors in the content.
4. Associate needs to perform content quality checks to qualify the customer experience for content viewing and Kindle device usage. Associate will need to use software tools for quality audit, content editing and data capture.
5. The associate will need to be aware of operation metrics like productivity (number of titles processed per hour), quality (defect percentage) and delivery/latency SLA. The associate will be measured on their compliance to these metrics, SLA requirements, QA guidelines, team goals, personal goals and ability to ideate and drive process improvements for closure.
6. Associate should be a team player and come up with ideas to improve the editing/QA process.
7. The associate will need to often contact publishers and vendor managers to report errors identified and provide status update as and when required.
8.The employee will be an individual contributor for this role.
9. In addition the associate must be able to pay close attention to minute details, have good communication skills, and a professional demeanor.
10. Associate should be a team player and come up with improvement ideas to improve the process.
11. Maturity and ability to review explicit adult content from a clinical perspective. This includes nudity and strong language.

Key job responsibilities
The primary responsibility of the role is to perform analysis, quality checks on digital content of the e-book and to identify errors as well as validating errors reported by various systems.
The role will require the candidate to quickly understand the e-book content quality standards, operation workflow tools and other supporting tools.
Associate needs to continuously adapt to and learn the new features of various tools and systems and improve on their acumen to identify and report the errors. Associate has to follow SOP to catch errors in the content.
Associate needs to perform content quality checks to qualify the customer experience for content viewing and Kindle device usage. Associate will need to use software tools for quality audit, content editing and data capture.
The associate will need to be aware of operation metrics like productivity (number of titles processed per hour), quality (defect percentage) and delivery/latency SLA. The associate will be measured on their compliance to these metrics, SLA requirements, QA guidelines, team goals and personal goals.
Associate should be a team player and come up with ideas to improve the editing/QA process.
The associate will need to often contact publishers and vendor managers to report errors identified and provide status update as and when required.
The employee will be an individual contributor for this role.
In addition the associate must be able to pay close attention to minute details, have good communication skills, and a professional demeanor.
Associate should be a team player and come up with improvement ideas to improve the process.
Maturity and ability to review explicit adult content from a clinical perspective. This includes nudity and strong language.

Basic Qualifications

- Bachelor's degree

Preferred Qualifications

- Experience in the Quality Assurance/testing domain

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.