Sr Operations Manager, SSD Operations

Job description

from Amazon careers

We are looking for a results-driven Regional Manager to lead Sub Same Day (SSD) operations across multiple sites in the São Paulo Metro Area. This leader will own end-to-end operational performance — from inbound transfers through dispatch to last mile — ensuring we deliver on our ultra-fast promise (3-hour delivery) while maintaining the highest standards of safety, quality, and cost efficiency. The Regional Manager will be responsible for building a high-performing team, driving continuous improvement, and scaling operations to meet growing customer demand in one of Brazil's most complex and dynamic logistics environments.

Key job responsibilities
- Safety & Compliance: Own the safety culture across all nodes in the São Paulo metro region, ensuring zero-tolerance for safety violations and driving proactive risk mitigation programs
- People Leadership: Lead, develop, and coach a team of Site Leads/Area Managers across multiple nodes; drive talent development, succession planning, and a culture of ownership and accountability
- Network Performance: Monitor and optimize key operational metrics (OTR, throughput per hour, fill rates, dispatch compliance, DPMO) to ensure consistent performance across all sites
- Capacity & Planning: Partner with Planning and Network Design teams to forecast volume, manage labor capacity, and ensure operational readiness for peak events and network expansion
- Continuous Improvement: Identify and eliminate defects through root cause analysis; implement standardized mechanisms (Gemba walks, audits, daily/weekly business reviews) to raise the performance bar across all nodes
- Stakeholder Management: Collaborate cross-functionally with Transportation, Last Mile, PXT, and Finance teams to resolve constraints, align on priorities, and deliver business outcomes
- Cost Management: Own P&L accountability for the region; drive labor efficiency, reduce cost per package, and identify opportunities for operational savings without compromising speed or quality
- Expansion Support: Support launches of new SSD nodes in the metro area, ensuring operational readiness, process standardization, and seamless ramp-up

Basic Qualifications

- Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations
- Experience in communication and presentation skills, both written and verbal in Portuguese & English
- Bachelor's degree
- Experience in managing teams
- Experience in logistics

Preferred Qualifications

- Experience building, managing and coaching a team in a high-growth environment
- MBA, or Bachelor's degree in supply chain management, operations, engineering, analytics or related field
- Work flexible schedule including weekends, nights, and holidays
- Experience in last-mile delivery, e-commerce fulfillment, or same-day/sub-same-day logistics operations
- Knowledge of São Paulo metro logistics infrastructure, traffic patterns, and regulatory landscape

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