Product Manager - Tech, Neighbors

Job description

from Amazon careers

Ring's mission is to make neighborhoods safer. The Neighbors team advances this mission by building community-powered features that connect people with hyper-local safety information and enable real-time collective action when it matters most — whether that's finding a lost pet, staying informed about local fire events, or helping public safety agencies coordinate with residents.

We are seeking an AI-native Product Manager - Technical (Builder) to own and drive Neighbors community features including Search Party, Fire Watch, and Community Requests. In this role, you will leverage AI tools and approaches throughout your product workflow — from automated data analysis and feature validation to prototyping and accelerating engineering delivery. You will set the AI-native systems and standards that other Builders across the Neighbors team adopt.

Key job responsibilities
- Own the product roadmap for Neighbors features (Search Party, Community Requests, Fire Watch), defining vision, strategy, and priorities.

- Define and deliver AI/ML-powered features that enhance real-time community coordination.

- Leverage AI-native tools and approaches to accelerate product discovery, prototyping, and validation.

- Identify friction points in community engagement and response workflows through data analysis, and drive product solutions that eliminate them.

- Work cross-functionally with engineering, data science, UX design, and community operations to ship features from concept to launch.

- Write clear product requirements documents, user stories, and technical specifications.

- Analyze customer behavior, engagement metrics, and community outcomes to inform prioritization and measure feature success.

About the team
Neighbors by Ring is a free, hyper-local community that helps people stay informed and connected on safety matters — whether or not they own a Ring device. Ring provides Neighbors as a tool for communities to connect and share valuable safety information from reliable sources

Basic Qualifications

- Experience working with engineering and technical teams to build automated solutions
- Experience defining roadmap strategy and prioritizing deliverables for your team products
- Bachelor's degree
- 2+ years of customer-facing product development and product management, including defining, launching, and optimizing product and services experience
- Demonstrated experience using LLMs and AI tools for data analysis, process improvement, strategy definition, or prototyping

Preferred Qualifications

- Knowledge of agile product development and life-cycle management process
- Experience leading cross-functional teams to deliver products and online services on tight deadlines
- Bachelor's degree in computer science, information systems or business

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Hawthorne - 129,200.00 - 174,800.00 USD annually