Partner Communications Leader, PUDOs Transportation

Job description

from Amazon careers

We’re on the lookout for the curious, those who think big and want to define the world of tomorrow. At Amazon, you will grow into the high impact, strategic person you know you’re ready to be. Every day will be filled with exciting new challenges, developing new skills, and achieving personal growth. How often can you say that your work changes the world? At Amazon, you’ll say it often. Join us and define tomorrow.
At Amazon, we are working to be the most customer-centric company on earth.

Key job responsibilities
Amazon is seeking a motivated candidate to develop innovative solutions and manage our transportation network regarding Seller Drop-off Points and its sellers; as well as scaling Customer facing services. As a Marketing and Communication Specialist, you will have to:

• Manage communication strategy through a network of +5,000 partners;
• Work on training, communication and surveys together with transportation and business teams;
• Define and improve value proposition for store partners with Amazon business;
• Expand new business for store partners;
• Work with large volumes and big data, in a highly complex business;
• Leverage synergies on Amazon ecosystem to maximize partner experience;
• Work with business intelligence tools, access and working with big data from multiple source;
• Work backwards from Customer feedback to provide product and process improvement;

A day in the life
• Create communication pieces together with Operations according to business needs;
• Plan ahead of events, developing a plan for communication and information for store partners;
• Develop communication strategy for new features on launch;
• Seek partnership with other Amazon teams to implement initiatives that maximize partners' experience;
• Work on surveys to define operational requirements;
• Work customer backwards on partners' need to improve their experience with Amazon;
• Coordinate with internal stakeholders (Operations, Transportation, Business teams) for input gathering
• Present data-driven insights on business impacts

About the team
We are a growing, dynamic team focused on expanding Amazon's operations in Brazil. As a newly established group, we blend experienced Amazonians with fresh talent, creating an innovative environment. Based in São Paulo's metropolitan region, we enjoy regular in-person collaboration that strengthens our team bonds and cross-functional relationships.

Our culture emphasizes:
• Fast-paced, dynamic work environment
• Strong team collaboration and networking
• Fun atmosphere that encourages creativity and taking risks
• Growth mindset with expansion opportunities
• Balance of strategic thinking and operational excellence
• Regular team gatherings and face-to-face interactions

Basic Qualifications

- Bachelor's degree or equivalent
- Experience working with clients
- Knowledge of branding guidelines and corporate identity, visual design, print and digital layout design, with experience in designing for both mobile and desktop applications
- Experience in Business English skills, both verbal and written

Preferred Qualifications

- Experience in requirement gathering and ability to write clear and detailed requirement document
- Experience working in an analytical environment with cross-functional teams
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.