Associate Account Manager, Amazon Vendor Services

Job description

from Amazon careers

At Amazon we’re on the lookout for the curious, those who think big and accept challenges, willing to come build the future with us. AVS is a paid B2B service that aims at helping strategic brands partner with Amazon to grow their business. As an Associate Account Manager (internally referred to as Brand Specialist), you will gain 360-degree exposure to all areas of e-commerce from local to Pan-EU level, owning the relationship with your brand and structuring with them both a short- and long-term strategy oriented at brand’s growth and Customer Satisfaction. You will own your vendors' annual business plans (Vendor Growth Plans), using data-driven insights to build customer-centric strategies that create value for both end customers and your vendor partners.  You will act as a trusted advisor to your vendors, providing guidance on selection, promotional activities, and growth strategies. You will monitor and work on success metrics daily, and ensure the brand’s experience of the AVS demonstrates our customer obsession. Furthermore, you will be working together with different stakeholders to implement new ideas and processes within Amazon EU, such as (Product) Category Management, Supply Chain management, Finance and Marketing; developing your skills and future career.

Key job responsibilities
- Core Service: Analyze business performance, identify trends, and translate data into actionable insights to improve overall business performance. Leverage these insights to build strategic, customer-centric recommendations using Amazon programs (e.g., Amazon Freight) to drive long-term benefits.

- Availability & Operational Excellence: Drive local and EU supply-chain operational excellence initiatives by reducing costs, defects, lead times, and by managing stock in our Fulfilment Centre.

- Promotion & Funding: Provide recommendations for the brand’s marketing and advertising campaigns to promote new products, increase traffic, and improve conversion. Plan, implement and manage promotional activities for Amazon events such as Prime Day where you will help your brands generate sales. On top of that, you will drive brand campaigns with your vendors and work closely with Amazon Advertising to explore further marketing opportunities we have.

- Selection & Quality: Help grow selection by managing the launch of new products and improving discoverability. You will identify product gaps, onboard the new products and be responsible for the ramp up of these products, as well as improve the end-customer experience on Amazon (i.e.: performing Walk The Store session, competitor benchmarking, create enhanced content on detail pages).

A day in the life
Interested in how a day in life of Brand Specialist looks like? Check out the following videos to gain more insight into the role and team.

1) Brand Specialists at Amazon - Jump Right In

2) Brand Specialists at Amazon. What do they do?

About the team
We're a diverse team of Brand Specialists spread across Europe, united by our mission to drive strategic growth for our vendors. While we collaborate virtually across borders, we maintain strong local connections.

Our culture combines professional excellence with genuine camaraderie. We thrive on knowledge sharing, celebrate successes together, and support each other's growth. Despite working on complex business challenges, we maintain a balanced and inclusive atmosphere where diverse perspectives are valued and lasting connections are formed.

Join us in shaping the future of vendor partnerships at Amazon.

The applicable collective agreement for this role is CCNL per i dipendenti di imprese esercenti servizi di telecomunicazione . The position is classified at level 6 or above, depending on the candidate’s skills, competences and experience. 
 
The minimum gross annual base salary for this position is listed below. The base salary listed corresponds to working on a full-time basis. For part-time hours, the salary will be pro-rated. 
 
Amazon reserves the right to offer a higher salary and/or level, depending on the candidate's skills, competencies, and experience. Amazon's package may include a sign on payment. In addition, the candidate may be eligible to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. 
 
Your recruiting team will share final salary and any restricted stock unit scheme if applicable, depending on skills and requirements. 
 
In addition to statutory benefits, and those applicable to the relevant CBA, company supplementary benefits may apply subject to further terms. 
 
[Italy] - [31,100 EUR] gross annually. 

Basic Qualifications

- Bachelor’s/Master’s degree or equivalent experience
- Fluent written and verbal communication in local language and English (both minimum C1 level)
- Proficiency in MS Office programs (e.g. Excel, PowerPoint)
- Experience working in a cross-functional or client-facing environment

Preferred Qualifications

- Previous experience in e-commerce, retail, FMCG, or a client/vendor-facing environment
- Proactive and self-driven, with a sense of ownership over deliverables and outcomes
- Ability to build trust-based relationships with internal and external stakeholders
- Demonstrated curiosity and willingness to learn new tools, processes, and business areas quickly
- Experience using generative AI tools in a professional or academic context, with willingness to critically evaluate AI-generated outputs
- Comfortable navigating ambiguity and bringing structure to undefined problems
- Ability to respectfully challenge ideas and advocate for the best customer outcome
- Analytical mindset with ability to translate data into actionable recommendations
- Knowledge of another European language (preferably German, French or Spanish)

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The minimum gross base salary for this position is listed below. The base salary listed corresponds to working on a full-time basis. For part-time hours, the salary will be pro-rated.

Amazon reserves the right to offer a higher salary and/or level, depending on the candidate's skills, competencies, and experience. Amazon's package may include a sign on payment. In addition, the candidate may be eligible to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA.

Your recruiting team will share final salary and any restricted stock unit scheme if applicable, depending on skills and requirements.

In addition to statutory benefits, and those applicable to the relevant CBA, company supplementary benefits may apply subject to further terms.

Milan, ITA - 31,100.00 EUR Annually