Senior Manager, Product Management, Customer Success Intelligence, AWS Specialist and Partner Organization

Job description

AWS is seeking an experienced and strategic Senior Manager, Product Management, to lead the CS Intelligence team within the Customer Success Center of Excellence (CS COE), a critical function within the AWS Specialists Partners (ASP) organization. This role will manage a team of Product Managers who own the customer success platform that scales customer success across AWS. As a product leader, you will be responsible for transforming the CS COE from a services team into a product team — building and operating an AI-native platform that powers all Customer Success motions (including Agentic Customer Success). This is a unique opportunity to build a new product capability at AWS, creating an end-to-end system for customer success that partners and customers can build on. You will lead a distributed team building specialized AI agents (engagement routing, health monitoring, partner qualification, outcome prediction), platform infrastructure, and post-launch tooling integrations. This leader must be comfortable operating in ambiguity, making high-judgment sequencing decisions across a complex roadmap, and delivering through influence across engineering teams, field organizations, product teams, and partner ecosystems. The ideal candidate brings deep experience building AI/ML-powered products from 0-to-1, combined with the ability to operate at the executive level with both internal…