Senior Business & Process Analyst, Planning Operations

Job description

Join our Strategy, Policy, Escalations, and Resolutions team and help shape how AWS makes data-driven decisions that impact our business at scale. As a Senior Business Process Analyst, you'll work at the intersection of operations, data analytics, and strategic planning to resolve complex sales compensation and sales planning escalations while developing scalable solutions that drive revenue impacting decisions across our global organization. Key job responsibilities • Resolve sales planning and compensation escalations for global business units while maintaining clear communication with stakeholders throughout the resolution process • Analyze escalation data to identify trends, patterns, and systemic issues, then develop recommendations to reduce escalations and transform them into business insights • Design and implement automated solutions using both agentic and non-agentic tools to enable your team to independently handle incidents that previously required further escalation • Translate complex business problems and analytical findings into clear, actionable recommendations and work with stakeholders to implement solutions • Present program status, insights, and decisions to leadership through weekly, monthly, and quarterly business reviews, demonstrating the connection between operational improvements and business goals A day in the life In this role, you'll focus on resolving sales planning and compensation escalations while identifying opportunities to prevent…