FinOps Analyst, AR Dispute

Job description

from Amazon careers

Working Conditions:
- Based at the Pasay office with daily on-site reporting required.
- Primary shift: Mid shift. Flexibility to work on rotating schedules, including night shift, may be required based on business needs.
- Availability to work on Philippines holidays and render overtime during critical or peak business periods may be required.


Amazon is seeking a detail-oriented and customer-focused AR Dispute Analyst to join our Finance Operations team. This role is responsible for managing accounts receivable dispute resolution, ensuring timely and accurate handling of vendor and customer queries through proactive coordination and data-driven analysis. The ideal candidate brings at least one year of relevant experience in a BPO or large-scale corporate environment and thrives in a fast-paced, high-volume setting.

Key job responsibilities
- Collect, analyze, and interpret quantitative data to identify root causes of receivable discrepancies and drive end-to-end dispute resolution in coordination with customers and internal stakeholders.
- Investigate and resolve customer-raised issues with up to 80% of the role involving inbound and outbound customer contact depending on the assigned process.
- Identify trends in dispute data and proactively recommend process improvements to enhance efficiency and reduce defect rates.
- Communicate findings and resolution outcomes to business leaders across Finance, Accounting, Operations, and Business Development teams.
- Consistently meet or exceed established Key Result Areas (KRAs) and performance targets.
- Support ad hoc projects and additional duties as required by the business.

Basic Qualifications

- Minimum 1 year of experience in a BPO or large customer-oriented corporate environment, preferably in accounts receivable, dispute management, or a related finance operations function.
- Strong analytical skills with the ability to work with quantitative data and draw actionable insights.
- Excellent written and verbal communication skills in English.
- Proficiency in Microsoft Office tools, particularly Excel.
- Demonstrate ability to manage multiple priorities and meet deadlines in a high-volume environment.
- - Minimum 1 year of experience in a BPO or large customer-oriented corporate environment, preferably in accounts receivable, dispute management, or a related finance operations function.
- - Strong analytical skills with the ability to work with quantitative data and draw actionable insights.
- - Excellent written and verbal communication skills in English.
- - Proficiency in Microsoft Office tools, particularly Excel.
- - Demonstrated ability to manage multiple priorities and meet deadlines in a high-volume environment.

Preferred Qualifications

- Experience in accounts receivable, billing, or financial dispute resolution.
- Familiarity with ERP systems or case management tools.

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