ACM Consultant Seasonal (APAC) (12 Months Contract), Disability and Leave Services (DLS)

Job description

The Accommodation Consultant (AC) will work directly with employees and senior leadership in providing accommodations. The AC will be the primary contact for the employee as they proceed through the accommodation process. This role will have exceptional communication and organizational skills, superior attention to detail, ability to prioritize in a fast-paced environment, strong analytical and critical thinking skills, along with the customer service focus that employees expect from Amazon. Key job responsibilities Perform accommodation reviews to ensure compliance and to support employee requests for accommodation in safe and productive assignments · Serve as a subject matter expert on the accommodations process as well as state and federal disability laws. · Coordinate the accommodation process and provide end-to-end case management · Collaborate with Stakeholders to determine and finalize accommodation approval/denials · Collaborate with leave of absence case managers · Communicate the accommodation decision, disseminate the Job Accommodation Record (JAR) to the employee, and partner with appropriate stakeholder(s) for implementation · Educate employees and HR on complicated aspects of the return to work, accommodation, and complex case processes · Direct employees to the appropriate resource for answers · Maintain a case load of up to 120 cases. · Ability to discern when…