mid services Customer Experience Specialist ic · Posted May 15, 2026
$129,200 – $193,000
USD per year

About this role

Amazon is hiring a mid-level Customer Experience Specialist in the services function based in Herndon, VA. The posting calls out experience with AWS, Networking, Cloud Computing. Compensation is listed at $129,200–$193,000 per year.

Role
Customer Experience Specialist
Function
services
Level
mid
Track
Individual contributor
Employment
Full-time
Location
Herndon, VA
Department
Corporate Operations
Posted
May 15, 2026

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Job description

from Amazon careers

AWS Infrastructure Services is seeking an exceptional Quality Assurance Cabling Manager to lead a data center quality team in our Global Network Delivery organization. As a key leader in our infrastructure team, you will drive best-in-class cabling quality across AWS' global data centers, helping us maintain our position as the world's most efficient and cost-effective cloud infrastructure provider. In this role, you will lead a team of Cabling Quality Assurance (QA) Program Managers and Technicians, establishing and maintaining the highest quality standards for our data center network deployments. Your team will be instrumental in ensuring that all design, build, scaling, and hardware installations meet AWS's rigorous quality guidelines, ultimately enabling seamless cloud services for our customers worldwide. Key job responsibilities • Lead and develop a diverse team of both technical and non-technical Network Cabling Quality Assurance Program Managers and Technicians • Establish and oversee comprehensive quality control systems, including inspection mechanisms, development of Standard Operating Procedures (SOPs), and performance measurements • Partner with network design teams, construction managers, deployment personnel, and vendors to develop and enforce installation standards • Manage end-to-end quality metrics, risk management, and preventative measures • Drive continuous improvement through data-driven process optimization and programmatic focus •…

This is an excerpt. Read the full job description on Amazon careers →
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