Sr. Applied Scientist, Alexa Excellence AI Ops, Alexa Excellence AI Ops

Job description

We are seeking a Senior Applied Scientist to join the Alexa Availability team within Alexa Excellence. This role leads the research and development of machine learning and statistical models that power Alexa's reliability at massive scale — serving hundreds of millions of customers globally. The ideal candidate will tackle complex, ambiguous problems spanning time series multivariate modeling, statistical anomaly detection, LLM-based operational intelligence, and adaptive threshold systems. They will design production-grade ML solutions, establish rigorous evaluation frameworks, and ensure AI systems are grounded, reliable, and free from systematic bias — leveraging techniques such as RAG, confidence scoring, knowledge graph integration, and counterfactual testing. This scientist will partner with engineers, product managers, and operations leaders to translate scientific innovation into production systems that directly impact Alexa's availability worldwide. They will drive the scientific agenda for the team, mentor fellow scientists, and influence the broader Alexa Excellence organization through technical leadership and cross-team collaboration. Key Focus Areas: Anomaly detection and predictive failure modeling Cross-service correlation and LLM-driven operational intelligence Production ML at the intersection of large-scale distributed systems and applied science Model reliability, hallucination mitigation, and grounding for operational AI Key job responsibilities As a Senior Applied Scientist on the Alexa Availability…