Sr. Application Engineer, Alexa Excellence

Job description

Alexa Excellence’s Application Support Team (AXES) is Alexa’s central defense against large-scale incidents as well as driving operational excellence across all of Alexa organization. Our key offering to Alexa is best in class Incident Management. Our engineers are front-and-center in driving down event duration through experience in operational excellence, best current practices and incident management tools. We are looking for engineers who have owned or participated in operational and incident management for at least one large-scale enterprise. You should have a passion for working with new technologies and are not afraid to exercise your creativity in pushing the boundaries of existing technologies. Running incident management for Alexa Excellence is unique; a central team within Alexa that supports the rest of the org, and our ability to identify and mitigate issues is the most important aspect of every Amazon employee. Because of our unique role, you will have limitless exposure to all things Alexa and Amazon. AXES engineers are encouraged to build solutions to problems while sharing the benefit of those solutions with other Alexa service teams. Key job responsibilities Manage and mitigate large-scale incidents across the Alexa ecosystem Develop and implement innovative operational excellence strategies Collaborate with cross-functional teams to…