ID Storm Technician, ID Storm

Job description

from Amazon careers

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon is looking for an Infrastructure Delivery STORM Installation Technician to join our growing team within infrastructure operations. This team will be responsible for traveling up to 90% of expected work weeks to regions across AMER. The team will operate by flying in to support Clusters capacity needs for our customers. You will work with minimum supervision in a dynamic environment to drive the stability and sustainability of our next-generation networks and assist in the development of innovative ways to automate and scale our network.

To be successful in this role you should possess technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations. In addition, you must possess strong analytical skills with demonstrated problem solving ability. You will be able to leverage your experience exercising high levels of initiative, judgment, and diplomacy. the ability to communicate and be present for team assignments across AMER will be critical for success.

Additionally, all candidates should be willing to work both independently and with a team. Travel up to 90% of the working hours to new regions. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful.

NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.

NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position.


Key job responsibilities
Moving and implementing large enterprise equipment
Installing Fiber and Copper cabling and patching cabling between equipment
Ensuring proper safety and security standards are maintained during cabling and rack installation,
Following well established hardware installation procedures and break-fix activities
Safely using material handling tools and equipment


Physical Requirements:

Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds
Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after-hours support as needed
Working in cramped and/or elevated and/or noisy environments
Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day
Ascending and descending ladders, stairs, and gangways safely and without limitation
This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational.

Essential Requirements:

Ability to travel to or commute between data center locations as needed
Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
Travel frequency will vary based on business needs and operational status of assigned facility


Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.

Traveling within and outside of regional work area is required up to 90% of the work may be out of region. You will be responsible for having a reliable personal vehicle and valid driver's license to travel within the regional work area, as company transportation will not be provided. As well as the ability to quickly drop tasks to fly to another region to assist.

Basic Qualifications

- 2+ years of computer hardware troubleshooting and repair experience
- 1+ years of computer networking experience
- High school or equivalent diploma

Preferred Qualifications

- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.

USA, VA, Herndon - 27.00 - 48.00 USD hourly