Quality Manager, Amazon Now SA

Job description

Amazon Now is looking for a results-driven Quality Manager to own and drive quality standards across our quick-commerce operations in Saudi Arabia. This role sits at the intersection of operations, vendor management, and customer experience, ensuring that every order delivered meets Amazon's bar for accuracy, freshness, and reliability. The ideal candidate is highly analytical, operationally minded, and passionate about building scalable quality frameworks in a fast-paced, high-growth environment. Key job responsibilities • Define, implement, and continuously improve quality standards across dark store operations, covering order accuracy, product freshness, and customer experience metrics • Own key quality KPIs including defect rates, return rates, nPPM, and customer complaints, with full accountability for performance against targets • Partner with Vendor Management and Category teams to establish and enforce vendor quality standards, compliance requirements, and corrective action processes • Lead root cause analysis (RCA) for quality failures and drive systemic fixes across operations, sourcing, and logistics • Develop and maintain SOPs, quality audits, and inspection frameworks for inbound, storage, picking, and last-mile delivery • Collaborate with the Tech and BI teams to build quality dashboards and reporting mechanisms that enable proactive issue detection • Drive a culture of quality across the organization by coaching…