Mgr III, Professional Services - AMZ10451692

Job description

MULTIPLE POSITIONS AVAILABLE Employer: AMAZON.COM SERVICES LLC Offered Position: Mgr III, Professional Services Job Location: Dallas, Texas Job Number: AMZ10451692 Position Responsibilities: Lead, coach, and grow technically skilled Cloud Architects for enterprise customer success on AWS. Interact, communicate and partner with other departments within AWS, such as our services teams, as well as representing your team to executive management. Work together with senior stakeholders on opportunities to improve our operational practices. Work across customer organizations and multiple AWS teams to ensure customers are delivered exceptional service that continually raises the bar. Ensure customer business objectives are achieved with strong partnership and infrastructure solutions that meet customer’s needs. Lead teams of Cloud Architects to drive customer transformation activities and manage the engagement via governance to ensure successful delivery of solutions. Make impactful recommendations and develop technical direction and future state architecture for clients in alignment with their business plans. Collaborate with Customer Service Delivery Managers, Account Teams and Technical Delivery Managers to develop strong customer and partner relationships. Engage directly with AMS and AWS service teams to be the voice of the customer and work with internal AWS resources to drive innovation, feature request, and resolution to customer impacting bugs and/or…