Sr. Customer Success Manager, ESM
Amazon · Shenzhen, China · Project/Program/Product Management--Non-Tech
About this role
Amazon is hiring a senior-level Customer Success Manager in the sales function based in Shenzhen, China. The posting calls out experience with Performance Optimization.
- Role
- Customer Success Manager
- Function
- sales
- Level
- senior
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Shenzhen, China
- Department
- Project/Program/Product Management--Non-Tech
- Posted
- May 9, 2026
More roles at Amazon
Job description
from Amazon careersAmazon Global Selling is a key initiative to achieve our vision to offer customers Earth’s largest selection. We provide businesses the opportunity to sell their goods on the Amazon platform worldwide. Each year, tens of thousands of businesses join our Marketplace in 10 countries, adding millions of new products. Amazon's Asia Global Selling Existing Seller Management (ESM) team is seeking a Senior Customer Success Manager who can quickly learn, adapt, and build trust with diverse stakeholders in a fast-paced and evolving environment. In this role, you will own and drive complex, cross-functional programs to improve efficiency, productivity, scalability, and overall business impact. You will work closely with multiple stakeholders and business teams, managing and advancing several initiatives simultaneously, ensuring strong alignment and consistent delivery of results. You will be responsible for both defining and executing initiatives end-to-end — from identifying opportunities, framing problems, and designing solutions from the ground up, to driving execution and delivering measurable outcomes. The role requires strong program management capabilities, with the ability to operate effectively in ambiguous environments, prioritize effectively, and continuously simplify complex problems. The ideal candidate combines strategic thinking with hands-on execution. You are able to step back to identify big-picture opportunities, while…