Training Specialist, Last Mile Delivery

Job description

About the Team The Last Mile Training Team is focused on enabling operational excellence by designing and delivering impactful training programs for frontline associates and leaders. We support onboarding, refresher training, and capability-building initiatives across stations, ensuring consistent performance and high-quality Customer experience. Our approach combines practical learning strategies with engaging content to drive retention, performance, and scalability in Last Mile operations. Job Description The Last Mile Training Team seeks a creative and detail-oriented AI expert and Graphic Designer to join our fast-paced, operation-driven environment. In this role, you will be responsible for designing visually compelling and impactful learning materials that enhance training effectiveness across Last Mile operations and deliver AI related training to Last Mile teams As a Graphic Designer, you will collaborate with trainers, program managers, and business stakeholders to translate complex training concepts into engaging visual content that improves learner experience and retention along with planning and facilitating AI related training in person virtual Key job responsibilities Key Job Responsibilities • Leverage AI tools (e.g., generative AI, automation tools) to improve design productivity and innovation • Plan and conduct AI training/awareness sessions for internal teams to enable effective usage of AI tools in daily workflow •Design and…