Senior Customer Success Manager (Transformation Advisor), Financial Services

Job description

As a Senior Customer Success Manager (Financial Services) at AWS Canada, you will be the strategic partner for some of Canada's most complex financial institutions guiding them through multi-year cloud and AI transformations that reshape how they operate, compete, and serve their customers. This is not a support role. This is not a sales role. It is a strategic role at the intersection of technology, business strategy, and organizational change. You will serve as the primary point of accountability for your customers' cloud and AI transformation journeys — accelerating value realization, de-risking execution, and deepening the AWS partnership at every level of their organization. You will be the person customers call when the stakes are highest, and the person AWS counts on to ensure customers don't just adopt the cloud and AI agents, but transform because of it. You will own the customer relationship from strategy to execution, driving alignment across AWS Sales, Solutions Architecture, Professional Services, and Partners, while maintaining a direct line to your customers' C-suite and board-level priorities. Key job responsibilities - Drive measurable business outcomes by leading cloud and AI transformation engagements, accelerating value realization across migration, adoption, and strategic technology launches. - Identify and address…