Account Manager, Veeqo

Job description

Do you have a passion for customer experience? The ability to build rapport with sellers and fix problems? Join our exciting Seller Success function! Veeqo is a comprehensive multi-channel shipping and inventory management software, acquired by Amazon in 2021, designed to streamline e-commerce operations for fast-growing businesses. The software integrates with various marketplaces (like Amazon, eBay, and Shopify), offering centralized order management, automated shipping label generation, rate comparison across carriers, real-time inventory syncing, and warehouse management capabilities. The Veeqo Seller Success Account Managers are responsible for the acquisition, onboarding, and feature adoption of smaller sellers, as well as driving incremental shipments from out-of-year sellers. They support US sellers in reaching order-to-ship ratios above 70% through product demos, guided onboarding sessions, and webinars. Seller Success helps sellers access all of the elements of the Veeqo product. Our Account Managers are strong communicators, comfortable leading video calls either 1:1 or to a large audience, and have exceptional written and spoken English. The skill set required is closely aligned to our customer support team, meaning high product knowledge, understanding the pain points and nuances of onboarding, and being able to fix things quickly for sellers. Account Managers are measured by shipment volume driven…