ADC Technical Customer Service Specialist , Amazon Dedicate Cloud (ADC) Customer Service
Amazon · Herndon, VA · Operations, IT, & Support Engineering
About this role
Amazon is hiring a mid-level Support Engineer in the services function based in Herndon, VA. The posting calls out experience with TypeScript, SQL, AWS, Cloud Computing.
- Role
- Support Engineer
- Function
- services
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Herndon, VA
- Department
- Operations, IT, & Support Engineering
- Posted
- May 5, 2026
More roles at Amazon
Job description
from Amazon careersDo you enjoy helping U.S. Intelligence Community agencies implement innovative cloud computing solutions and solve technical problems? Would you like to do this using the latest cloud computing technologies? Do you have a knack for helping these groups understand application architectures and integration approaches, and the consultative and leadership skills to launch a project on a trajectory to success? Are you familiar with security best practices for applications, servers, and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology platform? AWS Customer Service provides global support to a wide range of commercial and government customers as they build mission-critical applications on top of AWS services such as Amazon EC2 and Amazon S3. As an AWS Customer Success Representative, you'll engage with US Government (USG), and enterprise customers, providing training, support and analysis. You will work with the other members of the AWS Enterprise team including Technical Account managers (TAM’s), Sales and Solution Architects. You will be the Subject Matter Experts on Enterprise Account and Billing issues. You will proactively help customers avoid potential issues. Dive deep to understand the underlying issues to…