Principal Product Manager, Product Strategy & Business Operations, Amazon Customer Service

Job description

We are seeking a Principal Product Manager, Product Strategy Business Operations to lead the planning, reporting, and operational cadence that keeps our organization running effectively and delivering results. This role is about making sure the right information reaches the right people at the right time—so leadership can make better decisions, teams stay aligned, and the organization can move quickly. You will own the end-to-end rhythm of business for the Data Intelligence organization within Amazon Customer Service. That means designing and running the regular cycles of planning, goal-setting, progress tracking, and business reviews that connect our day-to-day work to our long-term strategy. You will work across every function in the organization—product, engineering, science, analytics, and operations—to build the processes and reporting that keep everything on track. You will join the Data Intelligence team, a new function within Amazon Customer Service—a global organization of applied scientists, data scientists, economists, software engineers, data engineers, and technical product managers advancing AI capabilities. We build data solutions and contextual intelligence using Agentic AI, Generative AI, Natural Language Processing, Ontology, Reinforcement Learning, Knowledge Graphs, Model Context Protocol, and Multi-Agent Architectures. We move with urgency, build for the long term, and focus on getting the customer experience…