Sr. Technical Program Manager - CX AI solutions, AWS UX Design Team

Job description

Join our UX Design organization within AWS Platform Operations Tooling, where we're building the future of customer experience through AI-powered solutions. Our team operates across four strategic pillars: AWS Service Design (Governance Ops), Tooling/Onboarding Sales Enablement, CX AI Solutions, and Organizational Operations. This role specifically supports our CX AI Solutions pillar, driving innovation at the intersection of user experience and artificial intelligence. Key job responsibilities Own end-to-end program management for CX AI solution initiatives, from concept through launch and iteration Define program scope, goals, deliverables, and success metrics in collaboration with UX leadership and stakeholders Develop and maintain detailed project plans, timelines, and resource allocation across multiple concurrent initiatives Drive alignment across UX design, engineering, product management, data science, and business stakeholders Identify and mitigate risks, remove blockers, and escalate critical issues with appropriate urgency Contribute to strategic planning for the CX AI Solutions roadmap, identifying opportunities and trade-offs Support proof-of-concept development and validation for new CX AI capabilities A day in the life 1) Drive cross-functional planning, leading discovery and prioritization by closely partnering with product managers and engineering leads to develop program plans that include roadmaps, dependency identifications, and resourcing plans 2) Ascertain the true requirements underlying feature…