Senior Customer Success Manager, Brand Protection

Job description

Amazon Global Selling has been helping individuals and businesses increase sales and reach new customers around the globe. Today, more than 50% of Amazon's total unit sales come from third-party selection. The Global Selling team in China is responsible for recruiting local businesses to sell on Amazon’s 18 overseas stores and supporting local sellers’ success and growth on the Amazon. Our vision is to be the first choice for all types of Chinese business to go globally. Transparency is Amazon's product serialization service, enabling brands and manufacturers to apply unique, item-level serial numbers to prevent counterfeit products from reaching customers — raising industry standards around authenticity, supply chain visibility, and consumer trust. Amazon is growing its Brand Protection service rapidly around the world. We are looking for a Sr. Customer Success Manager to accelerate China Sellers’ success on Brand Protection and enable our Account Managers to better serve for our Brand Owners. You will play an exciting role in working with multiple internal stakeholders and business teams to shape or deliver our suite of Transparency products, contribute to service offerings development or improvements, and drive strategic initiatives to improve our team capability and productivity to support growth of Transparency. Candidates…