Account Manager II, Amazon Pickup & Returns

Job description

The Amazon Pickup Returns team is looking for an Account Manager to join us in supporting Amazon’s automated, secure, self-service package delivery solution. In this role, you’ll have the opportunity to support a wide variety of partners that include national chains franchisee locations. Our team is dedicated to creating a delivery experience that delights customers while providing valuable foot traffic for our external partners. We are seeking a seasoned Account Manager for our US Locker team that can help us expand our strategic relationships with key partners. In this role you will lead negotiations, build and optimize our processes, and advocate internally across partner teams on behalf of our customers. We will be relying on you to raise the bar for our customer experience, efficiency, and profitability. You will be expected to confidently operate in fast-pace and sometimes ambiguous environment. A day in the life Day to day you will be responsible for the engagement and communication with your assigned accounts, advocating their business needs internally, and developing processes that will allow our organization to efficiently scale in this rapidly growing space. About the team The Amazon Pickup Return Account Management team has the unique privilege of being able to…