Support Engineer, AWS Technical Content Experience
Amazon · Seattle, WA · Operations, IT, & Support Engineering
About this role
Amazon is hiring a mid-level Support Engineer in the services function based in Seattle, WA. The posting calls out experience with AWS, Git, CI/CD, Distributed Systems. Compensation is listed at $74,700–$130,700 per year.
- Role
- Support Engineer
- Function
- services
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Seattle, WA
- Department
- Operations, IT, & Support Engineering
- Posted
- Apr 24, 2026
More roles at Amazon
Job description
from Amazon careersWe are seeking a Support Engineer to serve as the dedicated support layer for AWS builders who use our AI-native content management system to create, manage, and deliver technical documentation. The AWS TCX team manages content platform infrastructure supporting technical content that millions of customers use daily through the AWS documentation website and MCP server. This role will be part of team delivering a next-generation content platform where AI agents handle operational complexity and builders provide strategic direction, fundamentally changing how AWS creates and maintains technical content at scale. This role is ideal for someone early in their career who is technically curious, comfortable with ambiguity, and excited about the intersection of developer tools and AI. Key job responsibilities - Provide responsive technical support for content publishing tools, build systems, and development workflows — triaging, diagnosing, resolving, and escalating incidents, so builders are never left waiting. - Guide builders through technical onboarding, troubleshooting, and operational requests. - Monitor support channels to surface emerging issues, track adoption patterns, and identify where builders get stuck — routing recurring pain points and insights. - Identify manual processes and build automations using AI tools, scripts, or integrations. - Use AI-powered development tools daily to…