Support Engineer IV - AMZ10037951
Amazon · Austin, TX · Corporate Operations
About this role
Amazon is hiring a mid-level Support Engineer in the services function based in Austin, TX. The posting calls out experience with Python, Java, C#, Ruby.
- Role
- Support Engineer
- Function
- services
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Austin, TX
- Department
- Corporate Operations
- Posted
- Apr 23, 2026
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Job description
from Amazon careersMULTIPLE POSITIONS AVAILABLE Employer: AMAZON.COM SERVICES LLC Offered Position: Support Engineer IV Job Location: Austin, Texas Job Number: AMZ10037951 Position Responsibilities: Provide technical support, including fielding and handling customer issues via phone, chat, and email. Apply advanced troubleshooting techniques to provide unique solutions for critical, highly complex, customer problems that span multiple AWS services. Work with development teams to establish and improve end-to-end service support. Drive customer communication during critical events. Write tutorials, how-to videos, and other technical articles for the AWS customer community and internal training. Assist customers on a wide variety of topics, including AWS cloud architecture, migration and troubleshooting complex performance issues. Mentor junior support engineers. Position Requirements: Bachelor's degree or foreign equivalent degree in Computer Science, Information Science, Information Technology, Engineering, Mathematics, Physics, or a related field and one year of experience in the job offered or a related occupation. Employer will accept three years of experience as equivalent to the Bachelor's degree and one year of experience. Must have one year of experience in the following skill(s): (1) Linux or Windows systems administration; and (2) at least one of the following: (i.) database administration in MySQL, Oracle, PostgreSQL, MS-SQL, or MariaDB; (ii.) working with one…