Support Engineer IV - AMZ9810538
Amazon · Los Gatos, CA · Corporate Operations
mid
services
Support Engineer
ic
· Posted Apr 23, 2026
Skills
About this role
Amazon is hiring a mid-level Support Engineer in the services function based in Los Gatos, CA. The posting calls out experience with Python, Java, C#, Ruby.
- Role
- Support Engineer
- Function
- services
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Los Gatos, CA
- Department
- Corporate Operations
- Posted
- Apr 23, 2026
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Job description
from Amazon careersMULTIPLE POSITIONS AVAILABLE
Employer: AMAZON.COM SERVICES LLC
Offered Position: Support Engineer IV
Job Location: Los Gatos, California
Job Number: AMZ9810538
Position Responsibilities:
Provide technical support, including fielding and handling customer issues via phone, chat, and email. Apply advanced troubleshooting techniques to provide unique solutions for critical, highly complex, customer problems that span multiple Amazon services. Work with development teams to establish and improve end-to-end service support. Drive customer communication during critical events. Write tutorials, how-to videos, and other technical articles for the Amazon customer community and internal training. Assist customers on a wide variety of topics, including Amazon cloud architecture, migration and troubleshooting complex performance issues. Mentor junior support engineers.
40 hours / week, 8:00am-5:00pm, Salary Range $105,082/year to $182,000/year.
Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit:
https://www.aboutamazon.com/workplace/employee-benefits.
Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.#0000
Employer: AMAZON.COM SERVICES LLC
Offered Position: Support Engineer IV
Job Location: Los Gatos, California
Job Number: AMZ9810538
Position Responsibilities:
Provide technical support, including fielding and handling customer issues via phone, chat, and email. Apply advanced troubleshooting techniques to provide unique solutions for critical, highly complex, customer problems that span multiple Amazon services. Work with development teams to establish and improve end-to-end service support. Drive customer communication during critical events. Write tutorials, how-to videos, and other technical articles for the Amazon customer community and internal training. Assist customers on a wide variety of topics, including Amazon cloud architecture, migration and troubleshooting complex performance issues. Mentor junior support engineers.
40 hours / week, 8:00am-5:00pm, Salary Range $105,082/year to $182,000/year.
Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit:
https://www.aboutamazon.com/workplace/employee-benefits.
Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.#0000
Basic Qualifications
This is an excerpt. Read the full job description on Amazon careers →