Collections Specialist - Accounts Receivable, Amazon Leo

Job description

Amazon Finance Operations is looking for an Accounts Receivables Specialist to support strategic accounts for Devices Services. The successful candidate will be responsible for cash collection operations in cooperation with our local sales and finance management. Amazon seeks a Senior Financial Analyst with at least 5+ years proven experience in F A experience in a large customer-oriented corporate environment. • Full cycle of accounts receivable past due balances, including: research, analysis and account reconciliations. • Calling customers and scheduling resolution sessions to understand the procure-to-pay cycles of our customers. • Managing and resolving invoice discrepancies to ensure timely and accurate receivables. • Managing internal and external Accounts Receivable inquiries. • Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information. • Understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR. • Understand the pain points of customers and solve our customer’s problems. • Providing prompt, efficient, detailed, customer-oriented service to customers. • Escalating when appropriate to direct manager and/or senior leaders. • Keeping detailed notes, task creation and reminders in our collections tools. • Acting as the Voice of the…