Principal Product Manager, World Wide Returns and Recommerce

Job description

We are seeking a Principal Product Manager to lead the development of a new, external-facing product and associated customer experiences. This role will own a critical set of capabilities that enable external partners and client applications to integrate seamlessly with our systems, while also delivering intuitive, high-quality customer-facing experiences. This is a 0→1 role focused on building and scaling a new business capability. You will define the long-term vision and product strategy, working backwards from customer needs to design scalable product solutions and user experiences that drive adoption. You will operate across multiple layers of the stack—owning APIs, integrations, and orchestration, while also shaping first-party applications and workflows. This role requires strong technical depth, product judgment, and the ability to operate effectively in highly ambiguous environments. Key job responsibilities • Define and own the vision, strategy, and roadmap for a new product and product offering • Design and deliver scalable APIs and integration frameworks that support a wide range of external partners (e.g., SaaS products, marketplaces, enterprise systems) • Build and evolve customer-facing experiences, including first-party applications and workflows, to drive adoption and usability • Work closely with engineering teams to influence architecture, system design, and technical trade-offs across distributed…