Network Development Engineer, Office Network Reliability Engineering

Job description

Join Amazon's Office Network Reliability Engineering team and help keep our global office networks running smoothly for 540,000 Amazonians across 400+ locations. In this role, you'll combine expert incident resolution with systematic capability building and proactive reliability engineering—designing automation systems, self-service tools, and operational processes that scale our ability to detect, respond to, and prevent network incidents before they impact productivity. Key job responsibilities - Provide Tier 3 escalation support on a rotating on-call schedule for your regional hub, diagnosing and resolving complex office network incidents including multi-site outages, routing protocol failures, wireless infrastructure degradation, and circuit performance problems while maintaining clear communication with operations teams - Build capability and reduce escalations by conducting structured learning sessions after high-severity incidents, identifying gaps in training, permissions, tooling, or technical barriers, and developing automation and self-service tools that enable operations teams to independently handle incidents - Deliver knowledge transfer and training to operations engineers across your regional hub, covering complex failure patterns, diagnostic techniques, and resolution approaches based on real escalation data and monthly operational reviews - Execute proactive reliability engineering by conducting Network Availability Risk assessments, driving Operating System Compliance programs, implementing Configuration Compliance initiatives, and participating in Network Infrastructure Validation…