Analista de Customer Service , Delivery Station Customer Support

Job description

As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing real-time, hands-on support at the station to ensure our customers receive their packages on time, as promised. 100% in person in Rio de Janeiro - RJ. This role will also help connect customers with experts who can provide them with the most accurate and up-to-date information about their packages. The work goes beyond fulfilling and delivering customer orders—it’s about ensuring we put smiles on customers' faces. As a Delivery Station Customer Service Associate, you will be responsible for: - Communicating with customers directly in person, as well as via phone and email; - Empathizing with and prioritizing customer needs; - Upholding company values and treating every customer with respect; - Resolving issues and setting appropriate expectations with customers; - Clearly understanding and responding appropriately to customer concerns; - Consistently composing grammatically correct, concise, and accurate written responses to customer inquiries; - Approaching problems logically and with good judgment to ensure the best customer outcome; - Making quick and effective decisions on behalf of the customer. This is an on-site position with a 5x2 schedule, including weekends and holidays. A day in the life You’ll…