senior services Customer Experience Specialist ic · Posted Mar 26, 2026
$223,800 – $302,800
USD per year

About this role

Amazon is hiring a senior-level Customer Experience Specialist in the services function based in Sunnyvale, CA. The posting calls out experience with LLMs, Machine Learning. Compensation is listed at $223,800–$302,800 per year.

Role
Customer Experience Specialist
Function
services
Level
senior
Track
Individual contributor
Employment
Full-time
Location
Sunnyvale, CA
Department
Supply Chain/Transportation Management
Posted
Mar 26, 2026

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Job description

from Amazon careers

As a Senior Manager, Product Operations, you will engage with an experienced cross-disciplinary staff to conceive, design and develop innovative consumer products. The person will lead a team responsible for defining and committing to the operations plan for delivery of innovative consumer products within Kindle Product Operations. In this role, you will operate at the earliest and most influential stage of the Product Development Process (PDP), the pre-concept phase, where you will combine the expertise of a business ownership, commodity expertise, product technical needs. You will be the operations authority that shapes product Roadmap for Kindle devices when decisions matter most, influencing critical choices before designs crystallize and features are locked. You must demonstrate leadership in a cross-functional, matrixed environment and able to succeed within an open, collaborative, peer environment. Key job responsibilities * Leading a team of high-impact professionals to define future products based on customer needs and viability * Decomposing product concepts into component and manufacturing drivers using industry benchmarks and deep supply chain knowledge * Influencing executive management on design decisions through dive deep into assumptions, communicating complex tradeoffs with clarity and confidence * Facilitating decision-making conversations with Product Management, Engineering, and Supply Chain that balance product…

This is an excerpt. Read the full job description on Amazon careers →
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