Solution Specialist

Job description

Our Team

The Integrated Customer Experience (ICX) team is dedicated to overseeing the entire process from sales to support, with the goal of creating long-term customer value in every moment. We provide Creative Cloud and Document Cloud solutions, helping customers improve the value they offer and build lasting relationships.

As a Solution Specialist at Adobe in Tokyo, you’ll be at the forefront of driving outstanding digital experiences. This role is uniquely positioned to empower you to help clients transform their businesses with Adobe's world-class solutions. If you are ambitious and have a passion for sales, this is the perfect opportunity for you to thrive!

Key Responsibilities:

• Assist our Inside Sales reps in successfully closing deals by providing customers with specialist knowledge of Adobe's Document Cloud and Creative Cloud products.

• Make high quality and compelling demonstrations of products to support the sales process.

• Own and overachieve assigned product quotas in line with Adobe’s targets.

• Guide and support the sales teams in completing outbound campaigns and calls to drive growth.

• Demonstrate Product Expertise by maintaining a deep understanding of Adobe’s solutions to establish yourself as a trusted advisor.

• Build positive relationships within customer organizations to recommend the right document workflow solutions. Effectively communicate Adobe’s value proposition and competitive positioning.

• Pipeline Management & Forecasting, maintain operational excellence by keeping our CRM updated with daily/weekly pipeline activities, provide accurate forecasts on an ongoing basis and participate in forecast review meetings to track revenue and growth progress.

What You’ll Need to Succeed:

• 5+ years of experience in sales, presales, solution selling, account management, or business development.

• Expertise in delivering product demos, showcasing features, and tailoring solutions to customer needs.

• Strong interest in AI technologies and APIs; hands-on knowledge or experience is highly preferred.

• Strong verbal, written, and presentation abilities to effectively communicate product value.

• Ability to engage customers in meaningful conversations, handling objections and challenges.

• Good written and reading skills in English. Business English proficiency is preferred.

Adobe for All 

Adobe strives to create an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs designed to make everyone feel included, we're committed to fostering a diverse and inclusive workplace for all. 

Take the plunge and jump in 

Like what you have read and keen to jump in? Think you might not have all the skills we are looking for? Just take the plunge and apply – we know that by bringing together a diverse group of people, we are so much better together. We'd love to see where we can help drive Creativity for All together.  

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. 

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015. 

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.