Manager, Technical Account Management

Job description

The Opportunity

Adobe is revolutionizing the world by equipping people with the necessary tools to transform their concepts into tangible creations. Through our innovative solutions, individuals can craft engaging content that adds value to both personal and professional endeavors. Moreover, we assist organizations in establishing meaningful connections with their clientele, using data-driven insights to drive decision-making processes and generate impactful outcomes.

Ultimate Success is Adobe’s Digital Experience elite service, contributing to the success of our largest customers by wrapping Support Delivery and Technical Account Management around the customer. As a Manager of Dynamic Technical Account Management, your goal is to lead a team of technical experts to deliver best-in-class engagements to enterprise customers.

What You’ll Do

• Direct management responsibilities for all designated resources, team objectives, morale, and culture.
• Motivate the team to deliver exceptional customer engagements, helping guide customers to optimal technical outcomes
• Set quarterly individual goals and provide ongoing performance feedback as well as formal performance appraisals.
• Attract, hire, and retain top talent for each functional role.
• Coach team members to improve their consultative skills to deliver outstanding technical guidance and facilitate their ongoing technical learning
• Help your team embrace and thrive in the age of AI
• Evaluate measurement criteria to determine trends in organizational performance, including: customer happiness, operating efficiency, solution adoption, and customer retention.
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