Senior Customer Success Manager

Job description

The Opportunity

We're looking for a Senior Customer Success Manager to join the High Tech & Manufacturing Customer Experience team. In this role, you'll build deep relationships with clients, champion Adobe solutions, and ensure customers are realizing measurable value from their investments.

You'll work alongside a cross-functional Adobe ecosystem including Sales Account Directors, Marketing, Consulting, and Product specialists. Together, you will develop compelling value propositions, identify new growth opportunities, and drive meaningful business outcomes for your customers.

Our team is motivated by a genuine passion for innovation and a relentless dedication to customer success. We hire curious, driven people who bring fresh thinking to complex challenges and thrive in dynamic, fast paced environments.

What You'll Do:

• Own the customer relationship driving product adoption, customer health, and overall happiness to ensure a seamless renewal

• Build clear, actionable success plans and serve as the primary point of contact your customers can count on

• Develop strong executive networks within accounts to align Adobe's roadmap with your customers' strategic goals

• Deliver a proactive, high-touch customer experience — orchestrating internal resources and using our engagement model to track and evolve business outcomes

• Accelerate adoption of Adobe solutions using data-driven insights to move customers along the maturity curve

  This is an excerpt. Read the full job description on Adobe careers →