Senior Customer Success Manager
Adobe · Chicago, IL · Sales
senior
sales
Customer Success Manager
ic
· Posted May 12, 2026
$135,200 – $234,150
USD per year
About this role
Adobe is hiring a senior-level Customer Success Manager in the sales function based in Chicago, IL. The posting calls out experience with Express, SaaS. Compensation is listed at $135,200–$234,150 per year.
- Role
- Customer Success Manager
- Function
- sales
- Level
- senior
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Chicago, IL
- Department
- Sales
- Posted
- May 12, 2026
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Job description
from Adobe careersAdobe is a company that understands that product innovation comes from people innovation, and that’s why we invest in cultivating leaders throughout the organization.
We are hiring for a Senior Customer Success Manager to join our Digital Experience Cloud team. Partner with clients to build relationships, promote products, and ensure value from investments. In addition, you can expect to work closely with a cross-functional Adobe ecosystem including Account Executives, Marketing, Consulting and Product specialists to develop new value propositions, build awareness and reveal new growth opportunities. Our team is fueled with a real passion for innovation, growth, and a relentless dedication to making the Marketer successful. We hire dynamic, passionate, and creative individuals who thrive in fast paced environments.
What You'll Do:
We are hiring for a Senior Customer Success Manager to join our Digital Experience Cloud team. Partner with clients to build relationships, promote products, and ensure value from investments. In addition, you can expect to work closely with a cross-functional Adobe ecosystem including Account Executives, Marketing, Consulting and Product specialists to develop new value propositions, build awareness and reveal new growth opportunities. Our team is fueled with a real passion for innovation, growth, and a relentless dedication to making the Marketer successful. We hire dynamic, passionate, and creative individuals who thrive in fast paced environments.
What You'll Do:
- Accountable for Customer’s overall success with Adobe, including renewals, adoption of Adobe solutions, customer health, and satisfaction
- Act as a dependable Customer contact, build a clear success plan, and ensure smooth communication.
- Effectively network within accounts in order to achieve successful execution of the customer's strategy and roadmap
- Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to align, track and evolve customer business goals
- Drive adoption of Adobe Experience Cloud products – using data to provide insights and progress from baseline through the maturity curve
This is an excerpt. Read the full job description on Adobe careers →