Senior Business Systems Manager, Workfront

Job description

The Opportunity

The Senior Business Systems Manager, Workfront is responsible for owning and evolving how work flows through the Premium Learning Subscription organization.

This role designs and implements an end-to-end Workfront operating model that connects intake, prioritization, execution, and reporting into a cohesive, scalable system. The role balances organizational and workflow design with hands-on platform ownership, ensuring Workfront enables clarity, consistency, and operational efficiency as the business grows.

This role entails both designing system architectures and implementing them directly. The ideal candidate will take pride in transforming complex requirements into straightforward, practical solutions within the tool.

What you'll Do

• Design and own the end-to-end Workfront operating model, connecting intake, prioritization, execution, and reporting into a unified system.
• Translate business needs and strategic priorities into scalable Workfront workflows, standards, and configurations.
• Personally configure and maintain core Workfront components, including request queues, custom forms, templates, portfolios/programs, dashboards, and reports.
• Establish and evolve governance standards to improve consistency, data quality, and reporting reliability across teams.
• Identify and reduce technical and operational debt by simplifying fragmented or duplicative configurations.
• Own the overall health of the Workfront instance, including users, groups, teams, roles, permissions, and system settings.
• Manage Workfront release readiness and platform updates, implementing new functionality while maintaining system stability.
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